Best Travel Customer Service I’ve ever had
My wife and I are booked to go on a trip with Malagasya travel this coming August (this review says we travelled in august 2021, because this was the only way I could enter a review beforehand). Normally I don’t write reviews, and certainly not normally before actually going on a trip.
However I just needed to write a review to say how utterly fantastic the communication and customer service has been from Malagasya Travel since my wife and I originally enquired! In particular, praise should be given to Riantsoa, our customer service rep who has gone above and beyond in answering all our questions and helping us redesign our itinerary several times. Due to the Covid19 pandemic, planning a travel trip has become increasingly complex, but Riantsoa has tirelessly answered our numerous queries and been wonderful! She even contacted our flight operator to check on the status of flights being able to enter Madagascar (something that is not her responsibility, but she did to ensure we had the best advice on how to arrive in the country, given the pandemic).
The affordability of the trip for what you get is exceptional, and I will be writing another review after we return to cover the experience itself, but for now I felt compelled to write a review giving praise to the outstanding service we have had so far. I have lived abroad and travelled abroad for a total of several years of my life across 5 continents, and so far this has been THE BEST customer service I have ever had from a travel company.